FAQ
General
What is Anatolian velvet silk?
A luxurious textile inspired by the rich weaving traditions of Anatolia, combining the luminous character of silk with the plush depth of velvet. Each textile possesses its own distinctive variations in color, texture, and pattern—making every pair uniquely individual.
Are the patterns on every pair unique?
Yes. Because our shoes are crafted from individually selected sections of traditionally woven Anatolian textiles, no two pairs are exactly alike. The pattern, colors, and placement may vary from pair to pair, making each pair distinctly your own.
Will my pair look exactly like the pair pictured?
Not necessarily—and that is part of what makes your pair unique. Product photography represents the design and character of the style, but your shoes may feature a different section of the textile. The overall aesthetic, craftsmanship, and color palette will remain true to the style you selected. We have also provided an overall photograph of the entire rug before production, as well as close-ups of different pattern variations of each sneaker.
Why might the pattern or color placement differ from the photos?
Traditional woven textiles contain continuous patterns and natural variations. When the material is cut and positioned on each shoe, different sections of the original textile may be used. This means motifs, colors, and their placement can vary between pairs and even between the left and right shoe.
How should I care for Silk Velvet?
Silk velvet is a delicate luxury textile and should be treated with care. Avoid excessive rubbing, moisture, and harsh cleaning products. Gently remove surface dirt with a soft, delicate brush, always brushing lightly in the direction of the velvet pile.
For additional protection, we recommend applying a silicone-based fabric protector specifically suitable for velvet and silk. Always follow the protector manufacturer's instructions and test it first on a discreet area. You may purchase that protector from us with free shipping.
Can I wear these shoes in rainy weather?
We recommend avoiding rain and wet conditions. Silk velvet is particularly sensitive to moisture, and exposure to rain can affect the texture, color, and appearance of the textile.
These shoes are designed to be treasured—not exposed unnecessarily to harsh weather.
Are the shoes handmade in Türkiye?
Yes. Our shoes are crafted in Türkiye, drawing on the country's rich textile and shoemaking traditions. Each pair brings together traditional Anatolian textile artistry with contemporary footwear design.
What happens if my shoes get wet?
If your shoes become wet, do not rub or apply heat to the velvet. Gently blot away excess moisture with a clean, dry, absorbent cloth and allow the shoes to air-dry naturally at room temperature.
Do not place them near a radiator, heater, hair dryer, or other direct heat source, as heat can affect delicate textile fibers and the shape of the shoe.
For significant water exposure, we recommend having the shoes professionally cleaned by a specialist experienced with delicate textiles.
How durable is the velvet/silk material?
Silk velvet is a luxurious and delicate material, so it requires more care than conventional leather or synthetic footwear. With proper care and appropriate use, it can remain beautiful for years.
Because each textile has its own character, small variations and changes over time are natural and should be considered part of the material's life and individuality. The Founder wears hers several times a week, and they still remain beautiful a year later.
Are these everyday shoes or special-occasion shoes?
They can be worn and enjoyed as everyday footwear, but we recommend considering the environment. They are particularly well suited to dry conditions and occasions where their craftsmanship can be appreciated.
Avoid prolonged exposure to rain, mud, excessive moisture, or situations where the velvet may be heavily abraded.
What type of protector can I use on the velvet?
We recommend a silicone-based fabric protector formulated for delicate velvet and silk textiles.
Always check that the product is suitable for both materials before applying it. Test the protector on a small, inconspicuous area first, as protective treatments can sometimes subtly affect the color or texture of delicate fabrics. We sell a protector with free shipping here.
Can the carpet/velvet pattern vary between the left and right shoes?
Yes—and this is intentional.
Because each shoe is cut from a larger section of individually woven textile, the left and right shoes may feature different portions of the pattern. One shoe may highlight a particular motif or color while the other reveals another section of the same textile.
This asymmetry is part of the character of our footwear and means that your pair cannot be replicated exactly. It is a reflection of the original textile and the craftsmanship involved in transforming it into a pair of shoes.
Sizing & Fit
How do I know what size to order?
We recommend measuring your foot and comparing your measurement with our size chart before placing your order. For the most accurate fit, measure both feet and use the measurement of your larger foot when selecting your size.
If you are unsure between two sizes, our customer service team is happy to help you determine the best fit.
Do your shoes run true to size?
Variations in early and current manufacturing can cause slight size differences. Our sizing is done in European sizes. Please pay special attention to the size chart relating to the exact shoe model you are purchasing for an accurate fit.
What if I'm between two sizes?
If your foot measurement falls between two sizes, we generally recommend sizing up for a more comfortable fit, particularly if you have a wider foot or prefer a little extra room.
If you are unsure, please contact us before ordering and we can help you select the best size.
Do you have a size chart?
Yes. Our size chart provides the corresponding foot measurements for each available size.
We recommend measuring your foot in centimeters or millimeters and using that measurement as your primary reference when choosing your size.
How do I measure my foot?
Place a sheet of paper on a hard, flat surface and stand on it with your full weight on your foot. Mark the furthest point of your heel and the tip of your longest toe, then measure the distance between the two points.
Repeat the process for both feet and use the measurement of your larger foot when consulting our size chart.
For the most accurate result, we recommend measuring at the end of the day, when your feet are naturally at their largest.
Are your shoes available in half sizes?
Our available sizing is shown on each product. Please refer to our size guide or if you have any questions, please get in touch with us before ordering.
Are the shoes wide or narrow?
Our shoes are designed around a standard-width fit; however, they have a slightly larger toe box, making them comfortable for those whose feet may run wider. Because everyone's foot shape is different, customers with particularly wide or narrow feet may experience a different fit.
If you have wider feet, we recommend paying close attention to the foot-length and width information in our size guide and contacting us if you are unsure.
Can I exchange my shoes for a different size?
Due to the exclusive and handcrafted nature of our collection, all international sales are final.
We cannot accept returns or exchanges due to a change of mind or sizing issues. Please review our size guide carefully before completing your purchase. Please pay special attention to each shoe model's sizing on the product page.
In the event of an error on our part—such as receiving an incorrect item, color, or size—please contact us as soon as possible. We will work with you to resolve the issue at no additional cost.
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long will my order take to arrive?
Shipping Time
International orders are typically delivered within 3–5 business days after dispatch.
Order Tracking
Once your order has been dispatched from our atelier, you will receive a confirmation email with your tracking information, allowing you to follow your shipment throughout its journey.
International orders may require additional time due to customs clearance.
Do you offer free shipping?
No, we do not offer free shipping.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.
You can use the tracking number to follow your package throughout its journey. Please note that tracking updates may take some time to appear after the package has been collected by the carrier.
Will I have to pay customs or import duties?
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
The destination country's customs authorities determine these charges, and they are generally the recipient's responsibility unless otherwise stated at checkout.
We recommend checking your country's applicable import regulations before placing an international order.
Do you offer expedited shipping?
Expedited shipping may be available for select destinations and will be presented as an option at checkout when available.
Please note that expedited shipping refers to the transit time after your order has been dispatched and does not necessarily reduce the time required to prepare your shoes.
If you have a specific date by which you need your order, please contact us before placing your order and we will do our best to assist.
What happens if my package is lost or damaged?
If your package appears to be lost, delayed, or arrives damaged, please contact us as soon as possible with your order number and, where applicable, photographs of the package and its contents.
If your package arrives visibly damaged, we recommend documenting the condition of the packaging before opening it.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution in accordance with our shipping and returns policy.
Packages lost by theft after delivery are the customer's liability.
Because each pair is made from unique textile material, we take particular care with every shipment to ensure your shoes arrive safely and beautifully presented.
Get in touch
Have other questions about your order or a general enquiry?
